Your privacy matters to us. This Privacy Policy explains exactly what personal information we collect, why we collect it, how we use it, and the rights you have as a registered player on the aion play platform in the Philippines.
We only gather what we genuinely need to run your account and keep the platform safe for every Filipino player.
When you sign up on aion play, we collect your full name, date of birth, email address, and mobile number. This information is required to create and verify your account in line with Philippine gaming regulations. We use your date of birth to confirm that you meet the minimum age requirement of 21 years. Your contact details allow us to send you important account notifications and security alerts. We do not use your registration data for unsolicited marketing without your consent.
To process deposits and withdrawals in Philippine pesos, we collect payment-related details such as your preferred payment method and transaction records. We do not store full card numbers or sensitive banking credentials on our servers. All payment data is handled through secure, encrypted channels that meet industry standards. Transaction records are retained as required by applicable financial regulations in the Philippines. If you have questions about a specific transaction, our support team can assist you using your account reference details.
We automatically collect certain technical data when you use the platform, including your device type, browser version, IP address, and session activity. This data helps us detect unusual login patterns, prevent fraud, and improve the overall performance of the platform for players in the Philippines. Usage data is analysed in aggregate form and is not used to identify you personally beyond what is necessary for security purposes. We may also use this information to optimise the mobile experience, since the majority of our players access aion play from their smartphones. Logs are retained for a limited period and then securely deleted.
When you contact our support team, we collect the content of your messages along with your account details to help us resolve your query efficiently. These records are kept to maintain a history of your interactions with us and to improve the quality of our customer service. Support communications are accessible only to authorised staff members who need them to assist you. We do not share the content of your support conversations with third parties except where required by law. You may request a summary of your support history at any time by contacting us directly.
Transparency is at the core of how we handle your personal information on the aion play platform.
Your personal data is used primarily to operate and maintain your account, process transactions, and deliver the gaming services you have signed up for. We also use your information to comply with our legal and regulatory obligations under Philippine law, including identity verification and anti-money laundering checks. Where you have given consent, we may send you platform updates, promotional offers, or responsible gaming reminders via your registered contact details. We analyse aggregated, anonymised usage data to improve platform features and the overall player experience. We will never use your data in a way that is inconsistent with the purposes described in this Privacy Policy without first notifying you.
We do not sell, rent, or trade your personal information to any third party for commercial purposes. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors and identity verification partners — but only to the extent necessary and under strict confidentiality agreements. We may also disclose your information to regulatory authorities or law enforcement agencies in the Philippines when required by law or to protect the integrity of the platform. In the event of a business transfer or merger, your data may be transferred as part of that transaction, and you will be notified in advance. All third parties who receive your data are required to handle it in accordance with applicable data protection standards.
We implement a range of technical and organisational security measures to protect your personal data from unauthorised access, loss, or misuse. All data transmitted between your device and our platform is encrypted using industry-standard protocols. Access to personal data within our organisation is restricted to staff members who require it to perform their duties, and all such access is logged and monitored. We conduct regular security reviews and updates to ensure our systems remain resilient against emerging threats. While no system can guarantee absolute security, we are committed to maintaining the highest practical level of data protection for every player on the aion play platform.
As a registered player in the Philippines, you have the right to access the personal data we hold about you and to request corrections if any information is inaccurate. You may also request the deletion of your account and associated personal data, subject to our legal retention obligations. If you wish to withdraw consent for marketing communications, you can do so at any time by contacting our support team. We will respond to all data-related requests within a reasonable timeframe and in accordance with applicable Philippine data privacy regulations. For any privacy concerns or formal requests, please reach out to us using the contact details provided on the platform.
If you have any concerns about how your data is handled on aion play, our support team is ready to help. You can also check our FAQ page for quick answers to the most common questions from Filipino players.